---
title: "联系 SMS Hallo——邮件客服"
description: "通过 support@smshallo.com 联系 SMS Hallo 客服，通常几小时内回复。"
canonical: https://smshallo.com/zh/contact
language: zh-Hans
last_updated: 2026-09-30T12:26:08+00:00
---
# 联系我们

关于号码、付款或退款有疑问？请发送邮件至 [support@smshallo.com](mailto:support@smshallo.com)——我们通常几小时内回复。

## 为了更快为您解答

- 请使用您 SMS Hallo 账户的邮箱地址来信。
- 请注明电话号码以及您正在使用该号码的应用。
- 付款相关问题，请注明网络和交易 ID（TxID）。

## 公司信息

SMSHallo Inc.
650 N Highway 414, Mountain View, WY 82939, United States
[support@smshallo.com](mailto:support@smshallo.com)

## 写信之前

- 充值在链上确认并核实后即会到账。
- 发送到您号码的消息会在几秒内出现在收件箱中。
- 如遇号码问题，请附上该号码，方便我们快速核查。
- 号码无法使用？在号码页面使用“Replace number”（免费）或“Not working? Get 100% refund”。

浏览[常见问题](https://smshallo.com/zh/faq)获取快速解答，或阅读我们的[保障说明](https://smshallo.com/zh/refund-policy)。

控制台和结账页面为英文界面。所有语言版本的价格、用量额度和保障均相同。

---

## Key facts (SMS Hallo)
- Real mobile numbers in 181 countries, rented online — no SIM card, no ID documents
- Price: from $1.80 per month on the 12-month plan ($21.60 billed yearly), same in every country
- Every number: unlimited incoming SMS and calls, 500 outgoing SMS and 1,000 calling minutes per month
- Guarantees: Every number is covered three ways: a 7-day free replacement guarantee, a 100% refund if it doesn't work with your app, and a 7-day no-questions money-back guarantee if you haven't used it.
- Payment: USDT or USDC on Tron, BNB Chain, Polygon, Base or Solana
- Support: support@smshallo.com (replies usually within a few hours) · SMSHallo Inc., 650 N Highway 414, Mountain View, WY 82939, United States