Our guarantees: 7-day replacement, 100% refund if it doesn't work, 7-day money-back

Every number is covered three ways: a 7-day free replacement guarantee, a 100% refund if it doesn't work with your app, and a 7-day no-questions money-back guarantee if you haven't used it.

Works everywhere — or 100% refund

100% refund if it doesn't work: if your number doesn't work with the app you rented it for — for example the verification code never arrives — tell us within 7 days and we refund 100% of what you paid for the number.

7-day replacement guarantee

7-day replacement guarantee: if your number doesn't work for you in the first 7 days, replace it with another available number in the same country — free, in one click from your dashboard. The new number keeps your plan and expiry date.

7-day money-back guarantee

If no call or SMS has been made or received on the number, you can get a full refund within 7 days of renting it, no questions asked.

Request the refund from the number's page in your dashboard, or contact support. The full rental amount is returned to your SMS Hallo wallet straight away.